The Kindness Animal Hospital

5 Water Village Road, Ossipee, NH 03864


FAX 603-539-3622

Copyright. The Kindness Animal Hospital. All rights reserved

Dr. Lindsay Lord, a native of Ossipee, is the owner of The Kindness Animal Hospital as of August of 2016.  Dr. Lord graduated from the University of Vermont in 2006 with her Bachelor of Science degree in Animal Science.  In 2009, she received her Master of Science degree in Animal Science from the University of Vermont, studying immune function and its relationship with photoperiod in cattle.  Before starting veterinary school, Dr. Lord interned at Mote Marine in Sarasota, FL working at their Sea Turtle & Dolphin Rehabilitation Hospital.  Dr. Lord then attended Ross University School of Veterinary Medicine, completing clinical rotations at Louisiana State University and graduating in 2012.  Dr. Lord is a member of AVMA & NHVMA.  In her free time she enjoys traveling and spending time with her friends, family, and two Newfoundlands.

Dr. Marlene Matatics grew up in Keene, NH. She attended the University of New Hampshire and graduated in 2012. She spent a year working full-time at a local veterinary clinic until she started at the University of Illinois and graduated with her Doctorate in Veterinary Medicine in 2017. After graduation she and her fiancé, Zach, moved back to New Hampshire with their dog Gonzo. She has a special interest in surgery, and in her free time enjoys cooking, camping, and spending time with friends and family.

Jaime joined the TKAH team as a receptionist in August of 2017.  She has experience in the service industry but feels grateful to have found her calling when she started in the veterinary field in 2012.  Jaime’s family includes her husband, Jody and teenaged son, Sloan. They also have two terriers Jack and Penelope and two cats Snow and Vlad.  In her spare time, she likes to get outside and enjoy the area by walking, hiking, cycling and kayaking.


 Sam is a Wolfeboro native who grew up surrounded by various animals including a pack of dogs, cats, cows, and a pair of horses. She is currently an online student at Purdue University College of Veterinary Medicine in the Veterinary Technology Program, and was lucky enough to persuade Dr. Haley to be her mentor for the program. Sam has been hanging around, observing, and learning the ins and outs of the veterinary practice since 2012, and was adopted as a member of the staff here at TKAH in September of 2014. When not at the hospital, she enjoys playing, singing and listening to music, cooking, and taking walks with her dog Dengo. Sam feels very fortunate to have the opportunity to learn and grow at a facility that encourages discussion about the best course of action for each patient and promotes compassion for all animals.  




Allie has been with us since 2005. She started working in the kennel room and job shadowing through her school program until she graduated high school. She left to further her education and returned a few years later in 2008 working as a veterinary technician and  receptionist. Allie enjoys spending her down time with her two and four legged family.


Kimberly joined the Kindness family in 2000 as a veterinary technician. She has a deep devotion to animals and their well being both physically and mentally with special interests in behavior and nutrition. She enjoys hiking in the woods and walking on the beach with her dogs and is usually enrolled in some type of dog sport class. She currently shares her home with 3 cats and 2 dogs



Nancy has been with us since 1972.  She grew up in Melvin Village. Her degree in retail merchandising did not prepare her for the enjoyment she would later have at Kindness.  Nancy loves gardening, walking, reading, cooking and camping with her husband Keith and their dog Dash. She also has two cats, Flower and William. Her work here includes being a surgical/dental technician and receptionist. Nancy continues to love going to work every day.

“ I am proud to work in an environment where compassion, empathy and fun are integral parts of every day".


Karen , a veterinary technician , is a native of Ossipee who grew up working with animals on her grandfathers farm. From the age of 4 she knew she wanted to work in the veterinary field. Karen joined the TKAH team in September 1995. She is involved in all aspects of the hospital. Called by many the dog whisperer she loves the challenging & scared dogs. Its her goal to make friends with them. When not at work Karen can be found playing with her dogs, gardening, antique tractor pulling & snowmobiling. Karen resides in Ossipee with her twin daughters Courtney & Devlyn, her significant other Carl West Jr & their 3 dogs Daisy, Fred & Barley.





Jane, a certified veterinary technician, has been in the veterinary field for 30 years. A graduate from The University of Connecticut, she began working as a equine & small animal technician. She has also had the opportunity to assist with wildlife rehabilitation.  Jane spent a lot of time throughout her younger life in New Hampshire locally and made this her permanent home in 2013. She joined  TKAH"s team August of 2013 and is involved with all aspects of the Hospital.  When Jane is not at work she and her co- pilot Saco can be found hiking, kayaking, and skiing, snowshoeing and snowboarding.  Jane also enjoys volunteering for The Laura Foundation, ESSC and other various non profit organizations. 

Kira is a local to the area who grew up helping in a boarding/grooming facility, riding horses, and ice racing. Her love of animals sent her to The University of Connecticut where she graduated in 2010 with an Associates in Animal Science. Kira's dream came true in July 2013 when she joined the Kindness family as a veterinary technician. In April of 2016 she became a Certified Veterinary Technician. She is a jack of all trades and can be found helping in many aspects of the hospital where she is always willing to lend a helping hand. In her free time Kira can be found hiking with her chocolate lab Kenna, watching her sister tractor pull, and practicing yoga.

Dr. Susan Haley attended UNH and graduated in 1979 with a BS in Animal Science and a minor in Chemistry.  She then attended Purdue University and graduated in 1984 with her Doctorate in Veterinary Medicine.  After graduation Dr. Haley practiced in Lee, NH for 11 years and joined our staff in 1995.  She was a member  of the Board of Veterinary Medicine in NH from 1997-2002 . She is an active advisor to The Lakes Region Humane Society.  Dr. Haley taught  classes at UNH and was a board member of the NHVMA, and is a member of the AVMA.  Her areas of interest include small animal medicine and surgery.  She is licensed to practice veterinary medicine in ME, NH, and VT. Dr. Haley is married,  has four step children and seven grandchildren. She loves gardening and travel.

About Us

We're here when you need us, whether it's for a routine checkup, a much needed vaccination, or an emergency.  Because our clean facilities utilize some of the most up-to-date and technologically advanced equipment, and our staff is not only knowledgeable about advanced veterinary techniques but also possesses incredible passion for their work, you can rest assured that  your best friend is in the best hands.

Having three doctors on staff allows for collaboration on challenging cases.  A second or third opinion, in house, is routine.  All three doctors attend continuing education conferences on a regular basis and stay current in veterinary medicine and surgery.  We also subscribe to the Veterinary Information Network, a web based source of current information.